At our practice (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal health information with the highest standards of confidentiality, dignity, and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable health privacy legislation and medical ethics standards.
Information We Collect
We collect personal and sensitive health information necessary to provide you with safe, effective structural and endonasal care. This includes:
- Personal Details: Your name, date of birth, contact details, address, and emergency contacts.
- Clinical Records: Medical history, symptoms, physical examination findings, treatment plans, and progress notes.
- Billing & Insurance Information: Payment details, Medicare details (where applicable), and private health fund or third-party insurer details.
How We Use Your Information
Your information is primarily used to:
- Diagnose, assess, and deliver health and structural care.
- Manage administrative tasks, billing, and communication regarding your appointments.
- Satisfy clinical verification and quality-assurance requirements for insurers or regulatory bodies.
Disclosure of Health Information
We do not sell or rent your personal information to third parties. We will only disclose your information:
- To health practitioners involved in your direct care (e.g. referring doctors or specialists) with your knowledge.
- To your private health insurer or relevant insurance bodies where required to verify treatments or claims.
- When required or authorised by law (e.g. court orders or mandatory public health reporting).
Clinical recordings
We do not currently make audio, video or photographic recordings of clinical appointments.
- If recording is introduced in future, we will update this policy and explain the purpose, intended use, access, storage and retention arrangements before recording begins.
- Website terms and online booking do not provide consent to recording. Any proposed recording would require an appropriate, separate explanation and consent process, including arrangements for patients who decline.
Teaching, research and public sharing
Permission for treatment is separate from permission to take part in teaching or research, or to share your story publicly.
- Any proposed use of identifiable patient information for teaching, research, publication or marketing will be explained separately and will require the appropriate permission.
- You may decline optional teaching, research or public sharing without affecting the care you receive.
- We will not publish your identifiable story, image or recording for marketing without your separate, explicit written permission. You may contact the clinic to withdraw permission for future use.
Storage & Security of Data
We take reasonable technical and administrative steps to protect your personal and clinical data from loss, misuse, unauthorised access, disclosure, or alteration. Access to personal and clinical information is restricted to authorised staff and others with a lawful basis for access.
Accessing and Correcting Your Information
You have the right to request access to the personal information and clinical records we hold about you, subject to legal exceptions. If you believe any information we hold is inaccurate, incomplete, or out of date, please contact us to request an update.
Website and booking measurement
Google Analytics and Google Ads measurement help us understand how visitors reach our website and which visits lead to enquiries or online bookings. Google may use browser cookies, device information and ad-click identifiers for attribution.
- Our enquiry conversion event does not include your name, email, phone number, selected symptoms or message. We do not use enhanced conversions or personalised advertising audiences in this setup.
- An enquiry is counted only after the website confirms it was sent. An enquiry or a booking-button click does not confirm a completed appointment.
- Our PracSuite booking site sends a separate, generic confirmation event when a booking is confirmed. The event does not include your name, contact details, symptoms, appointment description or clinical records.
- Selected source labels and advertising click identifiers may be passed from this website to our PracSuite booking site. A short-lived source record is kept in this browser tab for up to 30 minutes. We do not pass enquiry form answers or arbitrary URL queries into booking attribution.
- You can manage cookies through your browser settings. Blocking measurement does not prevent you from sending an enquiry or booking an appointment.
This Privacy Policy is provided for patient information and does not replace individual legal or medical advice. Any questions about how your information is handled should be directed to the clinic.
