Privacy Policy

We collect personal and sensitive health information necessary to provide you with safe, effective structural and endonasal care. This includes:

• Personal Details: Your name, date of birth, contact details, address, and emergency contacts.
• Clinical Records: Medical history, symptoms, physical examination findings, treatment plans, and progress notes.
• Billing & Insurance Information: Payment details, Medicare details (where applicable), and private health fund or third-party insurer details.

Your information is primarily used to:

• Diagnose, assess, and deliver health and structural care.
• Manage administrative tasks, billing, and communication regarding your appointments.
• Satisfy clinical verification and quality-assurance requirements for insurers or regulatory bodies.

We do not sell or rent your personal information to third parties. We will only disclose your information:

• To health practitioners involved in your direct care (e.g. referring doctors or specialists) with your knowledge.
• To your private health insurer or relevant insurance bodies where required to verify treatments or claims.
• When required or authorised by law (e.g. court orders or mandatory public health reporting).

We do not currently make audio, video or photographic recordings of clinical appointments.

• If recording is introduced in future, we will update this policy and explain the purpose, intended use, access, storage and retention arrangements before recording begins.
• Website terms and online booking do not provide consent to recording. Any proposed recording would require an appropriate, separate explanation and consent process, including arrangements for patients who decline.

Permission for treatment is separate from permission to take part in teaching or research, or to share your story publicly.

• Any proposed use of identifiable patient information for teaching, research, publication or marketing will be explained separately and will require the appropriate permission.
• You may decline optional teaching, research or public sharing without affecting the care you receive.
• We will not publish your identifiable story, image or recording for marketing without your separate, explicit written permission. You may contact the clinic to withdraw permission for future use.

We take reasonable technical and administrative steps to protect your personal and clinical data from loss, misuse, unauthorised access, disclosure, or alteration. Access to personal and clinical information is restricted to authorised staff and others with a lawful basis for access.

You have the right to request access to the personal information and clinical records we hold about you, subject to legal exceptions. If you believe any information we hold is inaccurate, incomplete, or out of date, please contact us to request an update.