Privacy Policy

We collect personal and sensitive health information necessary to provide you with safe, effective structural and endonasal care. This includes:

• Personal Details: Your name, date of birth, contact details, address, and emergency contacts.
• Clinical Records: Medical history, symptoms, physical examination findings, treatment plans, and progress notes.
• Billing & Insurance Information: Payment details, Medicare details (where applicable), and private health fund or third-party insurer details.
• Clinical Visual Records (Video / Audio / Photography): As outlined below in Section 4.

Your information is primarily used to:

• Diagnose, assess, and deliver specialised health and structural treatments.
• Manage administrative tasks, billing, and communication regarding your appointments.
• Satisfy clinical verification and quality-assurance requirements for insurers or regulatory bodies.

We do not sell or rent your personal information to third parties. We will only disclose your information:

• To health practitioners involved in your direct care (e.g. referring doctors or specialists) with your knowledge.
• To your private health insurer or relevant insurance bodies where required to verify treatments or claims.
• When required or authorised by law (e.g. court orders or mandatory public health reporting).

To ensure complete accuracy in medical documentation, track objective treatment progress, and satisfy verification requirements from health funds or insurers, we discreetly record (via video, photography, or audio) clinical sessions and physical diagnostic procedures.

• Purpose: These recordings form part of your confidential medical file and serve exclusively as objective evidence of treatment, functional changes, and clinical outcome verification.
• Confidentiality: All video and photo data are stored securely on encrypted systems in compliance with health record retention laws and are accessed solely by authorised clinical staff.
• Insurance Verification: In the event an insurer or auditing body requests proof of service or objective physical outcome measures, relevant portions of these clinical recordings may be securely shared with them for verification purposes.

From time to time, remarkable or “breakthrough” treatment moments occur during care that demonstrate the effectiveness of our protocols. We love sharing these inspiring outcomes to educate the broader community and help others suffering from similar conditions find hope and answers.

• Strict Consent Rule: We will NEVER publish, upload, or share any video, photo, or audio recording of you on social media, our website, or educational platforms without your explicit, written consent.
• Separate Permission: Before sharing any breakthrough moment or testimonial, we will discuss it directly with you, show you the specific clip or image we wish to share, and you will sign a dedicated Media Release Form confirming your permission.
• Your Right to Decline: Giving permission for social media sharing is completely voluntary. Declining will have zero impact on the quality, care, or attention you receive at our practice.
• Revocation: You may withdraw your consent for future social media distribution at any time by contacting our practice in writing.

We take reasonable technical and administrative steps to protect your personal and clinical data from loss, misuse, unauthorised access, disclosure, or alteration. Clinical recordings and electronic files are stored on secure, password-protected servers with restricted staff access.

You have the right to request access to the personal information and clinical records we hold about you, subject to legal exceptions. If you believe any information we hold is inaccurate, incomplete, or out of date, please contact us to request an update.